CMMI for Services
Capability Maturity Model for Services
CMMI for Services – services at a high level
Do you know this: endless waiting loops, odysseys between contacts, massive loss of service? The result: dissatisfaction among all involved. With CMMI for Services and us at your side this would not have happened.
We offer you best practices to increase quality and customer satisfaction in the services sector. CMMI for Services can be applied to all forms of services, e.g. services in insurance companies, banks, call centers, in the health care system or in IT. In particular in IT CMMI for Services closely follows ITIL where language and concepts are concerned. This offers good synergistic effects in form of a common methodology for IT development and IT operation as well as an improved transfer interface.
With CMMI for Services we can support you in the following areas
- Service Delivery
- Service System Transition
- Incident Resolution and Prevention
- Capacity and Availability Management
- Service Continuity
- Strategic Service Management
- Services System Development
CMMI for Services – better with us
For implementations we rely on the approved methods and processes of CMMI for Services and ITIL Version 3, if appropriate, as well as on the expertise of our consultants. This way we achieve the highest efficiency - whether in the context of appraisals, training courses or by advising on your projects on-site. You can rely on us.