Hand in Hand
About 70% of the value created in the Federal Republic of Germany is based on services. Requirements concerning assured quality, costs and on‐time delivery, which the manufacturing industry had to respond to long ago have since also become a decisive competitive factor in the services sector. Providers of IT services in particular can no longer afford to be said to have suboptimal processes in »immature« organizations. Since end of February 2009 the Capability Maturity Model Integration for Services (CMMI‐SVC) of the Software Engineering Institute (SEI) is now offering methods for processes, organizations, continuous improvement as well as for internal and external benchmarking.
Dr. Ute Streubel in Manage-IT (PDF)