CMMI® for Services (CMMI®-SVC) is a draft CMMI® model designed to cover the activities required to manage, establish, and deliver services.
CMMI® for Services builds upon the same foundation of material that is in common with other CMMI® constellations and adds goals and practices that focus specifically on service-related work.
A service is simply an intangible, non-storable product. CMMI® for Services is potentially relevant to any organization concerned with the delivery of services, including enterprises in sectors such as information technology, health care, finance, administration, and transportation.
In English, 56 pages, spiral-bound
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