intacs® combined certified Expert and Provisional Assessor training SPICE for IT-Services

Professional IT service management ensures that digital services run correctly, smoothly and with the required performance. This is key to ensure customer satisfaction.

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  • SPICE for IT-Services Expert / Provisional Assessor (intacts)

    Training objectives & content

    Professional IT service management ensures that digital services run correctly, smoothly and with the required performance. This is key to ensure customer satisfaction. This five-day training with optional certification exam on the 5th day will provide you with detailed insights into the structure and subject matter of the SPICE® for IT-Services model and assessments. You will learn how to assess processes and conduct comprehensive evaluations of pro-cesses for managing digital services provision at a service provider organization.

    •   5 Days
    •   from 9 - 17 o'clock
    •   Public | Inhouse
    •   DE | EN
    •   limited to 12 participants
    •   intacs™ certified Provisional Assessor
    KNOWING HOW IT’S DONE

    Whether its certification training you need or an individual workshop, you always benefit from the full advantages of our know-how. We will design the right training to match your needs, for you (individually) as an expert, or as an exclusive in-house course for your company. Our experts offer all courses in German and English.

    Smilja Mateja, Training Coordination

    Content

    • Motivation for establishing and improving an IT service management system and its processes.
    • Introduction to the ISO 330xx standard and the SPICE for IT-Services model
    • Deep dive into the model supported by student presentations
    • Discussion of the processes of the assessment model in detail
    • Discussion of the capability levels of the assessment model in detail
    • Introduction to document and data reviews
    • Rating of indicators and process attributes
    • Introduction to interview and documentation techniques
    • An overview of the assessment procedure
    • Trial exam as preparation for the certification exam

    Target Audience

    People who

    • want to understand and improve the digital service management processes used at their company and their suppliers according to SPICE for IT-Services.
    • initially plan to become an intacs® certified Provisional Assessor SPICE for IT-Services or want to extend their existing SPICE assessor certification by this model.

    Preconditions

    • Participants should have at least two years of relevant full-time professional experience either in IT Service Management or in R&D projects for software/service based electronic systems or in quality assurance-related processes in this area.
    • At least basic knowledge or experience in IT service management (e.g., ITIL V4 foundation, ISO 20000-1 foundation) is recommended.

    Next training

    Dates

    11 Nov - 15 Nov 2024 SPICE for IT-Services Expert

    EN
    Online (EU)
    2,754 eur p.P.*

    11 Nov - 15 Nov 2024 SPICE for IT-Services Expert

    EN
    Online (EU)
    2,754 eur p.P.*

    Book early to receive an early-bird discount or apply for a group discount on course fees.

    Please note that we charge an examination fee of €450 on behalf of VDA QMC. VDA QMC also charges an additional fee for intacs™ registration.

    Extra value

    LEARNING IN A PLEASANT AND FRIENDLY ATMOSPHERE

    We look forward to welcoming you to our training courses. To make it easier for you to concentrate on your course, we do everything we can to make your stay as pleasant as possible. 

    If your course lasts more than four days, we would be delighted to invite you out for the evening. This is also a useful opportunity to discuss what you have learnt or experienced with other course participants and forge friendships.

    FIRST-HAND KNOWLEDGE

    Our instructors are acknowledged experts in their field. Our experience speaks for itself: the heads of training at Kugler Maag Cie have already trained a large number of instructors who now run courses themselves – so with us, you access experience directly ‘at source’.

    Over the years, we have refined our training to

    • integrate the methodical know-how acquired by our instructors as authors, 
    • including a treasure trove of expertise gathered by working on industry committees, 
    • and also encompassing up-to-the-minute insights derived from actual consulting projects with clients.

    Their experience with international projects across multiple sectors of industry allows our trainers to answer your questions by drilling down into the specific detail.

    Process & organisation

    Information on the training programme

    Some courses take place several times a year as classroom training sessions. Others are only offered as in-house training.

    To make a binding reservation, book directly through the website or send us an order. We will confirm course dates as soon as we have received a minimum number of reservations. You will be sent all required information on course arrangements in advance. Fees include digital course materials, and, if you come to our sites, lunch and refreshments during breaks.

    Most of our courses can also be booked as in-house training sessions. Our instructors will be happy to travel directly to your place of work and train your teams on site. We can also mix and match the content of in-house courses and take a particular situation affecting your projects into account. We will be happy to write a concept proposal for your specific training requirements.

    All courses outlined in our training programme can be held in German or English. Our training materials are written in English.

    You will receive the training documents as a PDF. We recommend that you have your notebook or tablet with you during the course.

    Training package: Seminar skills and attractive discounts

    • 10% early-bird booking discount if you register six or more weeks before a training session.
    • 10% group discount if you register more than one participant from your company for the same course.

    Want to save even more? Discounts can be combined for the same course.

    These conditions do not apply to VDA examination fees for Automotive SPICE® assessor training sessions or the Scaled Agile, Inc. fee for SAFe training.

    We strongly recommend that you have the appropriate ISO standards at hand for and during the exam, and of course during your further work.

    For the Cybersecurity Engineer training (TÜV Nord) this concerns ISO/SAE 21434, for the Functional Safety Engineer course (TÜV Rheinland) the safety standard ISO 26262. For Automotive SPICE® training, however, you will receive the model in the form of our original pocket guide.

    For legal reasons, we are unfortunately not authorized to provide you with a copy of ISO standards. Please ask your employer if you can obtain the respective standard there.

    Conditions of participation

    For courses in our seminar rooms, the fees include digital course materials, lunch and refreshments during breaks per person.

    Our services will be invoiced before beginning of training course.

    Terms of payment: 10 days net. In case of late payment late interest will be charged in accordance with current BGB regulations, in particular §288 BGB (German Civil Code).

    This offer is only open to companies or registered tradespersons. All fees are subject to current sales tax and must be paid on receipt of invoice. Early-bird and group discounts will be subtracted as necessary from invoices.

    We will confirm receipt of your registration. Registrations can be cancelled without penalty up to 6 weeks before each individual event; after that the following rules apply:

    • 6 weeks to 4 weeks before the start of the event = 10%. 
    • 4 weeks to 7 days before the event = 50%.
    • Fees will not be refunded if you cancel a course less than a week before an event.

    We will gladly accept a substitute participant at no additional cost. 

    All courses may be subject to change due to unforeseen circumstances.

    We charge the examination fees of third parties (such as VDC QMC and Scaled Agile Inc. as well as TÜV Rheinland and TÜV Nord) on their behalf. Such fees are not eligible for a discount.

    Your personal information will be stored by KUGLER MAAG CIE GmbH in order to organise the event. By registering for a course you also agree to us contacting you by fax, email or telephone. If you do not wish to consent to us using your information in this way, please send us a message or get in touch. You have the right to withdraw your consent to this arrangement at any time.

    If you take part in an examination with a third-party provider such as the VDA QMC and Scaled Agile Inc. as well as TÜV Rheinland and TÜV Nord, we will pass on the necessary data to the respective provider.

    DATA PROTECTION