With a delivery pipeline, a company can continuously deliver additional functionality to its customers at a rapid pace. Four key performance indicators support the capability to drive the delivery pipeline. These metrics have a direct impact on business performance and have been customized to support development of both off-the-shelf software (OTS) and cloud-based services, Software-as-a-Service (SaaS). In addition, the KPIs support a continuous learning process and allow benchmarking at both team and organizational level.
The paper was written by consulting expert Sergej Weber from Kugler Maag Cie in collaboration with Rainer Dammers, ETAS.